Test guide. This article does not promise support hours or response times.
Open a support conversation
Sign in to your dashboard and open the support widget. Type your question and send it. Enter sends the message; Shift+Enter adds a new line. You can send supported attachments.
Help with a specific bot
Open that bot's details and choose “Ask support about this bot”. The operator receives the bot ID, name, exchange and status captured when the conversation is created. This context is not a live view of orders or balances.
AI and human support
The AI assistant answers FAQ using the support knowledge base. It cannot inspect private account records, execute trades, change bot settings or confirm a live balance.
Write “Please connect me to a human operator” whenever you need a person. The assistant should transfer account-specific issues, questions without a reliable documented answer and unresolved problems to the Support team.
What information should I send?
Describe what you tried, the exchange, the bot name, the time of the issue and any sanitized error text. Do not send credentials or verification codes.